Quality control and support
RunningBall places great emphasis on speed, reliability, direct automated transmission to customers and overall quality in all of its products and services. This enables swift yet comprehensive reviewing and monitoring to verify and countercheck all data as it is processed.
RunningBall relies on a vast network of dedicated employees, who work with state-of-the-art technology to guarantee that customers receive top quality, real-time information on any sporting event both quickly and securely.
RunningBall scouts collect game data using MDAs and specialized applications developed in house. A support team reviews this data as it is broadcast and IT experts guarantee its secure, prompt and stable transmission. In addition to this, RunningBall operates a Live Customer Support line on a round-the-clock basis to address all needs and solve any issues immediately.
RunningBall allows its customers to plan for a whole range of games two weeks in advance and keeps them informed of any changes first-hand. Upon request, RunningBall also provides coverage of matches that are not listed in the package.
RunningBall provides its customers with all additional relevant data. Closer to the game, this also includes weather and pitch conditions and similar. Data is stored so that a customer may access it even after a game has finished.
RunningBall provides real-time coverage. Data is gathered, processed and transmitted to clients within one second while "live" television coverage is delayed by 5-12 seconds.
Goals, free kicks, yellow and red cards and many more elements are made available to customers as the match unfolds – around some 1,000 game events like these are recorded by RunningBall during each match!
RunningBall has developed additional special applications that allow customers to view current statistics for a given time frame (e.g. since the last goal), on the basis of which they can draw conclusions on the course the match may be taking. In addition, the Odds View enables customers to keep an eye on the market and adjust their quote accordingly.
RunningBall's Live Support Team is at hand for all enquiries should any ambiguities arise during a match.
In addition to the results service, RunningBall provides post-game reports which contain plenty of additional information on any of the matches covered.
These reports not only contain half-time results and final scores, but also all important events (goals, cards, penalties, corners), and the minute as well as timestamp at which they occurred, statistics, and comments on the game in question. In addition and upon request, our Customer Support team will provide in-depth match reports to clarify controversial situations.